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ONE-YEAR LIMITED WARRANTY
At Ovelune, we want you to feel confident in the products you choose. This limited warranty explains what is covered, how we review a claim, and the options available when a covered defect is confirmed.
Warranty Coverage
Ovelune Soul LLC provides a one-year limited warranty on products sold through loveovelune.com. It covers qualifying manufacturing defects and functional failures arising under normal use during the warranty period. For an approved claim, Ovelune will provide a replacement at no additional cost, subject to the terms below. Opened or used products may still qualify for warranty service.
Warranty Period
The warranty begins on the original product delivery date and lasts one year. A warranty replacement is covered for the remainder of the original product’s warranty period; it does not start a new one-year period, except where applicable law requires otherwise.
Exclusions
This warranty does not cover damage or malfunction caused by accidental drops or impacts; misuse, improper handling, or failure to follow product instructions and safety precautions; unauthorized modifications that cause or contribute to the issue; or normal wear and tear. Claims are assessed according to the cause of the reported issue. Prior modification or damage does not automatically exclude an unrelated covered manufacturing defect. These exclusions are subject to applicable law.
How to Request Warranty Service
Contact us through the Contact page at loveovelune.com. Provide your order number or information identifying your purchase and a description of the problem. We may request relevant photos, videos, or additional details when necessary. Please do not send a product back without return instructions from our team.
Claim Review and Verification
We first review the order information, problem description, and any necessary supporting materials. If further physical inspection is needed, we will provide return instructions after the initial review. Submitting photos or videos does not guarantee approval. Final coverage depends on the nature of the problem, any necessary verification, this policy, and applicable law.
Approved Claims and Shipping
If a covered defect is confirmed, Ovelune will arrange a replacement at no additional cost. Ovelune covers applicable return and replacement shipping costs for approved warranty claims. Where physical return is required, we will provide instructions.
Unavailable Replacement Products
If the original product or model cannot be supplied, we will contact you to discuss the available options. We may offer a comparable substitute only with your consent, or provide a refund if you do not accept a substitute. We will not ship a different model without your approval. Refund amount, applicable taxes, and any original shipping charge will be addressed in accordance with the transaction and applicable law.
Replacement Warranty
Any replacement supplied under this warranty is covered only for the remaining term of the original one-year warranty, unless applicable law provides otherwise. We use the original delivery information to establish the remaining coverage period.
Standard Returns vs. Warranty
Our separate Returns & Refunds Policy allows eligible unopened and unused products with intact original packaging and hygiene seals to be returned within seven calendar days, starting the day after delivery. Those standard hygiene restrictions do not prevent eligible warranty claims for opened or used products. Standard returns, refunds, and related shipping charges are governed by the Returns & Refunds Policy.
Your Legal Rights
This limited warranty provides specific rights in addition to rights available under applicable state or federal law. Nothing here excludes or limits any implied warranty or consumer right that cannot lawfully be waived.
Contact
For warranty questions or requests, use the Contact page at loveovelune.com and include your order information and a description of the issue.