Return Eligibility

We accept return requests within 7 calendar days of delivery for products that meet all of the following conditions:

• The product is unopened and unused.

• The original packaging is intact.

• All original hygiene seals remain unbroken.

The 7-day return period begins on the day after delivery.

Please contact our customer support team before sending any item back.

Non-Returnable Items

For hygiene reasons, opened, used, or unsealed intimate wellness products are not eligible for standard returns.

This does not prevent eligible claims involving damaged, defective, or incorrect items or claims covered by our limited warranty.

How to Request a Return

Please contact us through our Contact page within the 7-day return period.

Our team will review your request and provide return instructions if approved. Do not send an item back before contacting us.

Return Shipping Costs

Customers are responsible for standard return shipping costs for eligible unopened and unused products.

For verified damaged, defective, or incorrect items, Ovelune covers the applicable return and replacement shipping costs.

One-Year Limited Warranty

All Ovelune products include a one-year limited warranty covering manufacturing defects and functional failures under normal use.

Eligible defective products will be replaced at no additional cost, including applicable return and replacement shipping costs.

The original defective product must be returned for verification.

Standard return restrictions for opened or used products do not prevent eligible warranty claims.

Please refer to our Warranty Policy for further details.

Contact Us

If you have questions about returns, refunds, product defects, or warranty claims, please contact us through our Contact page before returning any items.

Nothing in this policy limits rights you may have under applicable law.