Information We Collect

When you place an order, we collect information needed to handle the purchase, such as your name, contact details, billing and shipping addresses, and order information. We may also receive information you provide when contacting customer support.

You can check out as a guest without creating an account. If you choose to create an account, we also process information associated with that account. If you subscribe to marketing emails, we collect the email address you provide and information related to your subscription.

How We Use Information

We use customer information to process orders, arrange delivery, provide order updates, respond to questions, and handle returns, refunds, and warranty requests. We also use relevant information to maintain our operations and meet applicable legal and recordkeeping obligations.

We use marketing subscription information to send Ovelune news and offers to people who have subscribed. Our specific fraud-prevention and technical processing activities require confirmation before publication.

Payment Processing

We use CCBill as a payment service provider. Payment information may be processed by CCBill in connection with your purchase and is subject to its applicable privacy practices.

The precise payment details accessible to, stored by, or retained by Ovelune remain to be verified. We do not make claims here about storing or never storing complete card information before the integration is reviewed.

Order Privacy

We understand that your purchases and shipping details are personal. Order information is used to complete purchases, arrange delivery, and help with customer service requests.

Where necessary, relevant order details may be disclosed to payment, fulfillment, delivery, and other providers involved in completing your order. We do not promise that information is never shared with third parties.

Service Providers and Disclosures

Operating our online store involves outside services, including CCBill and providers supporting website operations, delivery, and customer communications. The actual providers, categories of data shared, and purposes of any additional disclosures must be confirmed before this policy is published.

We may also disclose information where legally required. Any further disclosure practices, including advertising-related sharing, must be described based on the site's actual configuration.

Cookies and Tracking Technologies — Pending Verification

Our website uses WordPress and WooCommerce, which support cookies for features such as carts, sessions, and account functionality. We have not yet verified the cookies and tracking tools actually enabled on loveovelune.com.

Before publication, this section must be updated to describe any essential, analytics, advertising, or email-related tracking technologies actually used, their purposes, and applicable privacy choices. Do not treat this paragraph as a complete public cookie disclosure.

Marketing Emails

Visitors may subscribe to receive Ovelune marketing emails, including product news and promotional offers. Marketing messages will provide a way to unsubscribe. Order and service messages may continue where needed even after promotional emails are stopped.

The email platform, sign-up recordkeeping, unsubscribe process, and any tracking in marketing messages must be checked before publication.

Data Security — Pending Verification

Protecting customer information matters to Ovelune. No electronic system can promise absolute security.

The safeguards actually in place, including website access controls, payment integration, hosting security, and internal procedures, should be documented and reviewed before making any more specific public security claim.

Data Retention — Pending Verification

Information may need to be kept for fulfilling orders, handling customer requests, accounting, tax, disputes, and legal obligations.

Actual retention periods and deletion arrangements for orders, accounts, email subscriptions, and website logs must be confirmed and disclosed to the extent required before publication.

Privacy Choices and Rights

You can contact us through the Contact page at https://staging.loveovelune.com to ask about how your personal information is handled or to make a privacy-related request.

Depending on applicable law and your place of residence, you may have rights to access, correct, delete, or limit certain uses of personal information. Requests will be assessed under applicable law and relevant recordkeeping obligations. Any required state-specific notices and opt-out methods need legal and technical review.

Children's Privacyv

Our website is intended for adults and is not directed toward children. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected such information, we will take appropriate steps to address it in accordance with applicable law.v

External Services and Links

Our website may link to third-party services. Those services are responsible for their own privacy practices; review their policies when using them.

Changes and Contact

We may update this policy to reflect changes to our website, services, or legal obligations. For questions about privacy, please use the Contact page at https://staging.loveovelune.com.