Intimate Wellness

Clean the product before and after each use. Use a soft, damp cloth with mild, unscented soap to gently clean the surface. Avoid harsh chemicals or abrasive cleaners. Do not submerge the product in water unless it is specifically designed for immersion. Allow it to dry completely before storing.

Please refer to the product specifications for its water-resistance rating. Avoid exposing the product to water beyond its stated water-resistance limits.

If lubricant is needed, choose a water-based lubricant that is compatible with the product’s material. Water-based lubricants are generally easy to clean and suitable for many intimate products.

Store the product in a clean, dry place away from direct sunlight and extreme temperatures. Keep it separate from other products to help protect its surface.

All OVELUNE products include a 1-Year Limited Warranty covering eligible manufacturing defects and functional failures under normal use. Please contact our customer support team with your order number and a description of the issue for assistance.

Each product page includes details about its features and specifications to help you find what suits your needs and preferences. If you’re unsure which product to choose, feel free to contact us before placing an order.

Yes. All orders are shipped in plain, unmarked outer packaging, with no product names or sensitive information visible on the outside.

Yes. Unopened and unused products with intact original packaging and hygiene seals may be returned within 7 calendar days, starting the day after delivery. Standard return shipping costs are the customer’s responsibility. Please contact us before returning any item.