Orders & Payment

Q. How can I place an order?

You can shop directly on our website. Choose your products, add them to your cart, and follow the checkout steps to complete your purchase.

Q. What payment methods do you accept?

Available payment methods are displayed at checkout. You can review your options before completing your order.

Q. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We'll check its status and let you know what options are available.

Shipping & Delivery

Q. Where do you ship?

We currently ship to the 48 contiguous U.S. states and Washington, D.C. We do not offer international shipping at this time.

Q. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery is estimated to take 3–7 business days after shipment, depending on your location and the carrier.

Q. Will my order arrive in discreet packaging?

Yes. Orders are shipped in plain, unmarked outer packaging without product descriptions visible on the outside.

Q. How can I track my order?

Once your order ships, you'll receive an email with tracking information. Tracking updates may take some time to appear.

Returns & Refunds

Q. What is your return policy?

Unopened and unused products with intact original packaging and hygiene seals may be returned within 7 calendar days, starting the day after delivery. Standard return shipping costs are the customer's responsibility.

Q. Can I return a product that has been opened or used?

For hygiene reasons, opened or used products are not eligible for standard returns. Eligible defective products remain covered under our one-year limited warranty.

Q. How will I receive my refund?

Approved refunds are issued to the original payment method. The time it takes for funds to appear depends on your payment provider and financial institution.

Products & Warranty

Q. Do your products come with a warranty?

Yes. All Ovelune products include a one-year limited warranty covering qualifying manufacturing defects and functional failures under normal use. Please see our Warranty Policy for details.

Q. What if my product arrives damaged or isn't working properly?

Please contact us with your order details and a description of the issue. Once the problem is verified, we'll arrange a replacement at no additional cost, including applicable return and replacement shipping.

Q. How do I choose the right product?

Each product page includes information about its features and specifications. Take your time exploring the options, and feel free to contact us if you have questions before purchasing.

Privacy & Support

Q. Is my personal information kept private?

We take your privacy seriously. For information about how personal data is collected, used, and handled, please review our Privacy Policy.

Q. How can I contact Ovelune?

You can reach us through the Contact page on our website. Whether you have a question about a product or need help with an order, we're here to help.